Warranty (USA Only)


HERCULES STANDS FULL LIFETIME WARRANTY POLICY


All HERCULES Stands purchased through authorized dealers in the United States are guaranteed free of defects in workmanship and materials. KHS America’s obligation under this Warranty is limited to the repair or replacement of any defective part or parts of said products or replacement of the stand. 

Screws, springs, pads, foam, and other parts subject to normal wear have no warranty coverage. This warranty does not cover damage, deterioration or malfunction caused by accident, negligence, misuse, or abuse. Final determination and resolution of replacement and or repair action is held by KHS America and its authorized representative. KHS America reserves the right to final determination of any and all warranty obligations.

KHS America is not responsible for any losses incurred while the stand is involved in the warranty process. KHS America’s final liability extends only to the repair or replacement of said stand and shall not exceed the replacement value of the stand.


IF YOU PURCHASED YOUR STAND OUTSIDE OF THE USA


The Hercules Full Lifetime Warranty is valid for products purchased from authorized dealers in the USA only.  For warranty information or claims from other countries, please contact the distributor in your country using the distributor locator.

 

IF YOU PURCHASED YOUR STAND IN THE USA


To obtain warranty service for US purchases, please contact your local HERCULES dealer. If a local dealer is not available contact the KHS America customer relations team directly using the information provided below. A return authorization may be required for all warranty services to be addressed specifically by KHS America, Inc.

Please email, mail or fax the following:
1) Full Name
2) Street Address, City, State, Zip-code 
3) Email address
4) Phone Number
5) HERCULES Stand model number
6) Photocopy of Purchase Receipt (must be from an authorized US dealer)
7) A photo of the stand specifically showing the malfunctioning or damaged area
8) Please include a description of the issue

KHS America, Inc.
12020 Volunteer Blvd.
Mt. Juliet, TN 37122
Attn: Customer Service -Warranty Repair

Phone: 800-446-6010
Fax: 615-773-9975
Email: service.usa@khsmusic.com